In this study, the EUCS model has been used for measuring online banking user satisfaction in the local banking sector. The authors focused on Italian co-operative banks. The study involved the submission of a questionnaire to a sample of 600 retail consumers of small-sized co-operative banks....

Human resources (HR) face several dilemmas on the international stage. Often, these dilemmas are related to cultural determinants that may deeply affect HR strategies and practices. The main aim of this study is to address the topic of cultural diversity within organisations operating in highly...

The significance of cultural factors in the international economic environment has recently increased thanks to economic, political and social aspects. The role of cultural elements has been emphasized by a wide range of studies, both from the theoretical as well as the empirical point of view....

The paper stresses how Italian and Chinese SMEs internationalize according to different approaches. Indeed, in the former case firms may move abroad because they follow the so-called lead firms, that act as a meta-national body, whereas in the latter case SMEs are committed to exports and/or...