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Public-Private Partnership : an appropriate institutional arrangement for public services?
Lenk, Thomas (ed.); Röber, Manfred (ed.);  … - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009389414
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung
Weißmann, Sven - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001627902
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Contribution of quality management and just-in-time production practices to manufacturing performance
Anh Chi Phan; Matsui, Yoshiki - In: International journal of productivity and quality … 6 (2010) 1, pp. 23-47
Persistent link: https://www.econbiz.de/10003991558
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Effect of quality management on competitive performance in manufacturing companies : international perspective
Anh Chi Phan; Matsui, Yoshiki - In: International journal of productivity and quality … 4 (2009) 2, pp. 153-177
Persistent link: https://www.econbiz.de/10003821779
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Corporate environmental and economic performance of Japanese manufacturing firms : empirical study for sustanable development
Fujii, Hidemichi; Iwata, Kazuyuki; Kaneko, Shinji; … - In: Business strategy and the environment 22 (2013) 3, pp. 187-201
Persistent link: https://www.econbiz.de/10009729965
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From customers requirements to customers satisfaction - quality function deployment in service sector
Sharma, J. R.; Rawani, A. M. - In: International journal of productivity and quality … 5 (2010) 4, pp. 428-439
Persistent link: https://www.econbiz.de/10003977725
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Service quality gap : a tale of two companies
Baber, Hasnan - In: International journal of services, economics and management 10 (2019) 1, pp. 23-33
Persistent link: https://www.econbiz.de/10012178906