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Investigating the antecedents and consequences of burnout and isolation among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 33 (2012) 4, pp. 868-874
Persistent link: https://www.econbiz.de/10009510719
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Moderating effects of work engagement and job tenure on burnout : performance among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 25 (2012), pp. 61-63
Persistent link: https://www.econbiz.de/10009663959
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Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 44 (2014), pp. 58-66
Persistent link: https://www.econbiz.de/10010384256
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Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees
Kao, Ya-Ling; Chen, Ching-fu - In: Management decision : MD 54 (2016) 8, pp. 1848-1860
Persistent link: https://www.econbiz.de/10011593323
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Impacts of emotional regulation, adaptive selling and customer-oriented behavior on sales performance : the moderating role of job resourcefulness
Kuo, Szu-Yu; Kao, Ya-Ling; Tang, Jia-Wei; Tsai, Pei-Hsuan - In: Asia Pacific journal of marketing and logistics 35 (2023) 5, pp. 1075-1092
Persistent link: https://www.econbiz.de/10014285965