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What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan; Zhao, Xinyuan; Yuan, Yuan; Dong, Huijuan; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
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The better I feel, the better I can do : the role of leaders’ positive affective presence
Jiang, Jing; Gu, Huimin; Dong, Yanan; Tu, Xingyong - In: International journal of hospitality management 78 (2019), pp. 251-260
Persistent link: https://www.econbiz.de/10012012756
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LMX differentiation and voice behavior : a resource-conservation framework
Dong, Yanan; Jiang, Jing; Rong, Yan; Yang, Baiyin - In: Journal of leadership & organizational studies : JLOS 27 (2020) 3, pp. 307-322
Persistent link: https://www.econbiz.de/10012260851
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Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing; Yuan, Yuan; Dong, Yanan; Dong, Huijuan - In: Tourism review 78 (2023) 6, pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
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Challengers, not followers? : the effect of leaders' perceptions of team overqualification on leaders' empowering behavior
Jiang, Jing; Dong, Huijuan; Dong, Yanan; Yuan, Yuan; … - In: Journal of managerial psychology 39 (2024) 5, pp. 517-538
Persistent link: https://www.econbiz.de/10015098679