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Was hat den stärksten Einfluss auf die Arbeitszufriedenheit von Call-Center Agenten?
Jacquemin, Axel - 2010
Persistent link: https://www.econbiz.de/10008749403
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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict
Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19
This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...
Persistent link: https://www.econbiz.de/10012817782
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The positive side of call centers : an Indian perspective
Mukherjee, Tuheena; Maheshwari, Saurabh - In: South Asian journal of global business research : … 3 (2014) 1, pp. 36-53
Persistent link: https://www.econbiz.de/10010336615
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Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen; Nath, Vandana; Walsh, Janet - In: New technology, work and employment 28 (2013) 3, pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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The flexible workforce in the knowledge economy : a case study examining the perceptions of call centre staff and influence of flexible work practices to job satisfaction in a multi-national call centre operating in Australia
Annakis, John; Lasky, Barbara - In: Examining job satisfaction : causes, outcomes, and …, (pp. 453-471). 2010
Persistent link: https://www.econbiz.de/10009161890
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Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas; Purcell, John; Adams, Mark - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
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Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona; Buitendach, Johanna H.; Kanengoni, Herbert - In: SA journal of human resource management : SAJHRM 12 (2014) 1, pp. 249-261
Persistent link: https://www.econbiz.de/10011348645