There is an intrinsic link between the success of service firms and the availability of appropriate labor resources, making employee attraction and retention a critical concern for service organizations. Effects of recruitment efforts are influenced by applicants' subjective person-environment...

There is an intrinsic link between the success of service firms and the availability of high-quality human resources, making employee attitudes and behaviors a critical concern for service organizations. This paper examines the role of generational differences in the relationship between...

Purpose – The purpose of the paper is to identify individual, organisational and national factors that have differential effects on job satisfaction and its drivers in service industries. Design/methodology/approach – Based on data from the fifth European Working Condition Survey on ca....