One of the most frequently implemented tools in Polish enterprises, which arises from the Lean Management concept, here understood in its broader sense, are so called schemes of employee suggestion. Their primary objective is to activate (motivate) employees of a specific enterprise to share...

The purpose of this paper is to study the links between quality and consumers' emotions and eventually with their satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers' emotions towards the product/service provider's...