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The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction
Itani, Omar S.; Gabler, Colin B.; Kalra, Ashish; … - In: Industrial marketing management : the international … 124 (2025), pp. 162-174
Persistent link: https://www.econbiz.de/10015173337
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Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
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A desire for success : exploring the roles of personal and job resources in determining the outcomes of salesperson social media use
Kalra, Ashish; Chaker, Nawar N.; Singh, Rakesh Kumar; … - In: Industrial marketing management : the international … 113 (2023), pp. 202-214
Persistent link: https://www.econbiz.de/10014433586
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Achieving top performance while building collegiality in sales : it all starts with ethics
Itani, Omar S.; Jaramillo, Fernando; Chonko, Lawrence B. - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10012017540
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"Turning role conflict into performance" : assessing the moderating role of self-monitoring, manager trust and manager identification
Kalra, Ashish; Itani, Omar S.; Sun, Sijie - In: Journal of service theory and practice 33 (2023) 3, pp. 436-461
Persistent link: https://www.econbiz.de/10014302351
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The effect of environmental orientation on salesperson effort and participation : the moderating role of organizational identification
Gabler, Colin B.; Rapp, Adam; Richey, R. Glenn - In: The journal of personal selling & sales management : JPSSM 34 (2014) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10010373804
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Abusive supervision, distributive justice, and work-life balance : perspectives from salespeople and managers
Gabler, Colin B.; Hill, Ronald Paul - In: The journal of personal selling & sales management : JPSSM 35 (2015) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10011374656
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Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes
Gabler, Colin B.; Rapp, Adam; Richey, Robert Glenn <Jr.>; … - In: Decision sciences : DS 49 (2018) 1, pp. 7-24
Persistent link: https://www.econbiz.de/10011875811
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Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158
Persistent link: https://www.econbiz.de/10012200863