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~subject:"Job satisfaction"
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Job satisfaction
Norway
12
Dienstleistungsqualität
7
Norwegen
7
Service quality
7
Emotion
5
Consumer behaviour
4
Arbeitsverhalten
3
Arbeitszufriedenheit
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Betriebsklima
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Creativity
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Employee behaviour
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Employee retention
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Führungsstil
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Innovation
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Konsumentenverhalten
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Leadership
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Leadership style
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Mitarbeiterbindung
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Work behaviour
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Work climate
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Authentic leadership
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer services quality
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Dienstleistungsmanagement
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Distribution management
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Gastgewerbe
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Hospitality industry
2
Individual psychology
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Kreativität
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Learning
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Learning organisation
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Learning organization
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Lernende Organisation
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Marketing
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Slåtten, Terje
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European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of quality and service sciences
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Do employees' feelings really matter in service-quality management?
Slåtten, Terje
- In:
European business review : EBR ; the official journal …
22
(
2010
)
3
,
pp. 318-338
Persistent link: https://www.econbiz.de/10003988624
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2
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
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3
The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 431-455
Persistent link: https://www.econbiz.de/10009525075
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