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The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives

Nuseir, Mohammed T.; Akroush, Mamoun N.; Mahadin, Bushra K. - In: International Journal of Services, Economics and Management 2 (2010) 1, pp. 80-108

The aim of this research is to examine the relationship between the e-service quality dimensions and customer satisfaction of banks in Jordan. Using a structured questionnaire, the primary data was collected from 457 customers who had e-banking transactions with banks in Jordan. Multiple...

Persistent link: https://www.econbiz.de/10008755673

The relationship between the e-marketing mix strategies and organisational performance : an empirical investigation of international organisations in Jordan

Akroush, Mamoun N.; Nuseir, Mohammed T.; Asoub, Ashraf N.; … - In: International journal of electronic marketing and … 2 (2008/09) 4, pp. 317-351

Persistent link: https://www.econbiz.de/10003863799

Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market

Akroush, Mamoun N.; Zuriekat, Majey I.; Mahadin, Bushra K. - In: Journal of electronic commerce in organizations : the … 19 (2021) 2, pp. 17-33

Persistent link: https://www.econbiz.de/10012519974

Transactional marketing and relationship marketing paradigms : a structural equation modelling approach

Akroush, Mamoun N. - In: International journal of electronic customer … 4 (2010) 2, pp. 125-160

Persistent link: https://www.econbiz.de/10003974005

An empirical model of new product development process : phases, antecedents and consequences

Akroush, Mamoun N. - In: International journal of business innovation and research 6 (2012) 1, pp. 47-75

Persistent link: https://www.econbiz.de/10009488152

The mediation effect of marketing expertise on marketing assets and capabilities toward financial performance

Akroush, Mamoun N. - In: International journal of internet marketing and … 6 (2011) 4, pp. 373-412

Persistent link: https://www.econbiz.de/10009488625

An empirical model of marketing strategy and shareholder value : a value-based marketing perspective

Akroush, Mamoun N. - In: Competitiveness review : an international business … 22 (2012) 1, pp. 48-89

Persistent link: https://www.econbiz.de/10009500734

Does service quality implementation mediate the relationship between technical service quality and performance : an empirical examination of banks in Jordan

Akroush, Mamoun N. - In: International journal of services, economics and management 1 (2007/09) 3, pp. 209-232

Persistent link: https://www.econbiz.de/10003837081

Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

Akroush, Mamoun N. - In: Global business & economics review 10 (2008) 1, pp. 98-122

Persistent link: https://www.econbiz.de/10003688427

An integrated model of factors affecting consumer attitudes towards online shopping

Akroush, Mamoun N.; Al-Debei, Mutaz M. - In: Business Process Management Journal 21 (2015) 6, pp. 1353-1376

Purpose – The purpose of this paper is to examine an integrated model of factors affecting attitudes toward online shopping in Jordan. The paper introduces an integrated model of the roles of perceived website reputation, relative advantage, perceived website image, and trust that affect...

Persistent link: https://www.econbiz.de/10014688197