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The role of contingent self-esteem and trust in consumer satisfaction : examining perceived control and fairness as predictors
Namasivayam, Karthik; Guchait, Priyanko - In: International journal of hospitality management 33 (2013), pp. 184-195
Persistent link: https://www.econbiz.de/10009746396
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Psychological diversity climate : justice, racioethnic minority status and job satisfactio
Madera, Juan M.; Dawson, Mary; Guchait, Priyanko - In: International journal of contemporary hospitality management 28 (2016) 11, pp. 2514-2532
Persistent link: https://www.econbiz.de/10011641556
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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For my eyes only : the effect of supervisor nosiness on knowledge sharing behavior among restaurant workers
Currie, Richard A.; Achyldurdyyeva, Jennet; Guchait, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071096