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Intention to use analytical artificial intelligence (AI) in services : the effect of technology readiness and awareness
Flavián Blanco, Carlos; Pérez-Rueda, Alfredo; … - In: Journal of service management 33 (2022) 2, pp. 293-320
Persistent link: https://www.econbiz.de/10012880727
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Artificial intelligence in services : current trends, benefits and challenges : editorial
Flavián Blanco, Carlos; Casaló, Luis V. - In: The service industries journal 41 (2021) 13/14, pp. 853-859
Persistent link: https://www.econbiz.de/10012695293
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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Intelligence and humanness as key drivers of service value in Generative AI chatbots
Casaló, Luis V.; Millastre-Valencia, Paola; Belanche, … - 2025
Persistent link: https://www.econbiz.de/10015375698
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How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
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The dark side of artificial intelligence in services
Belanche, Daniel; Belk, Russell W.; Casaló, Luis V.; … - In: The service industries journal 44 (2024) 3/4, pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
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Effects of voice assistant recommendations on consumer behavior
Flavián Blanco, Carlos; Akdim, Khaoula; Casaló, Luis V. - In: Psychology & marketing 40 (2023) 2, pp. 328-346
Persistent link: https://www.econbiz.de/10014290680
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Key concepts in artificial intelligence and technologies 4.0 in services
Belk, Russell W.; Belanche, Daniel; Flavián Blanco, Carlos - In: Service business 17 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10014282848