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~subject:"Künstliche Intelligenz"
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Künstliche Intelligenz
Beziehungsmarketing
56
Relationship marketing
56
Consumer behaviour
48
Konsumentenverhalten
41
Dienstleistungssektor
39
Service quality
39
Dienstleistungsqualität
38
Service industry
32
Marketing
25
Customer satisfaction
23
Kundenzufriedenheit
19
Artificial intelligence
18
Services marketing
18
Dienstleistungsmarketing
17
Dienstleistung
16
Customer service
15
Robot
15
Roboter
15
Kundenservice
14
Theorie
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Theory
14
Singapore
13
Brand management
11
Deutschland
11
Digitization
11
Germany
11
Social Web
11
Social web
11
Digitalisierung
10
Markenführung
10
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10
Marketingmanagement
10
Service management
10
Singapur
10
Customer value
9
Dienstleistungsmanagement
9
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9
Services
9
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8
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6
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English
17
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Wirtz, Jochen
17
Kunz, Werner H.
5
Mariani, Marcello M.
3
Paluch, Stefanie
3
Pitardi, Valentina
3
Kowalkowski, Christian
2
Liu, Qing
2
Alamanos, Eleftherios
1
Alavipour, Roya Sadat
1
Aw, Eugene Cheng-Xi
1
Cham, Tat Huei
1
Curtis, Lucill
1
Dennis, Charles
1
Dwivedi, Yogesh K.
1
Ehret, Michael
1
Fang, Xiang
1
Foroudi, Pantea
1
Friedrich, Robin
1
Fürst, Andreas
1
Hashemi, Novin
1
Heirati, Nima
1
Jayawardhena, Chanaka
1
Kacprzak, Agnieszka
1
Kim, Hyunsu
1
Kunz, Werner
1
Letheren, Kate
1
Liu, Jonathan
1
Marvi, Reza
1
Mishra, Anubhav
1
Mustak, Mekhail
1
Ooi, Keng-Boon
1
Ozdemir, Ozlem
1
Pantano, Eleonora
1
Papadopoulos, Thanos
1
Paul, Justin
1
Perez-Vega, Rodrigo
1
Petit, Olivia
1
Plé, Loïc
1
Russell-Bennett, Rebekah
1
Salminen, Joni
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Journal of service management
4
Journal of business research : JBR
3
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Italian journal of marketing : ITJM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service theory and practice
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Psychology & marketing
1
The journal of business & industrial marketing
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ECONIS (ZBW)
17
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1
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
4
Artificial intelligence in marketing : topic modeling, scientometric analysis, and research agenda
Mustak, Mekhail
;
Salminen, Joni
;
Plé, Loïc
;
Wirtz, Jochen
- In:
Journal of business research : JBR
124
(
2021
),
pp. 389-404
Persistent link: https://www.econbiz.de/10012493900
Saved in:
5
Digital service innovation in B2B markets
Kowalkowski, Christian
;
Wirtz, Jochen
;
Ehret, Michael
- In:
Journal of service management
35
(
2024
)
2
,
pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
Saved in:
6
AI concierge in the customer journey : what is it and how can it add value to the customer?
Liu, Qing
;
Vakeel, Khadija Ali
;
Smith, Nicholas A.
; …
- In:
Journal of service management
35
(
2024
)
6
,
pp. 136-158
Persistent link: https://www.econbiz.de/10015208862
Saved in:
7
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
Saved in:
8
Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin
;
Ueno, Akiko
;
Dennis, Charles
;
Alamanos, …
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
Saved in:
9
Artificial intelligence empowered conversational agents : a systematic literature review and research agenda
Mariani, Marcello M.
;
Hashemi, Novin
;
Wirtz, Jochen
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014288858
Saved in:
10
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
Mariani, Marcello M.
;
Wirtz, Jochen
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2929-2943
Persistent link: https://www.econbiz.de/10014314892
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