This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines into one which is managed using TQM principles?...

Work carried out to develop a quality improvement programme in a customised manufacturing situation is reported on. There were many influences on the host company that made quality improvement desirable. These included initiatives such as the United Kingdom′s National Quality Campaign, the...

Reports the main findings of a study carried out into the quality improvement structure of six different companies. Among the findings is that an infrastructure in terms of TQM Steering Committee and improvements facilitators is necessary at the introduction and during the development stages of...