The Kenyan population uses financial services from a broad array of providers. The financial sector regulators provide some, but incomplete and sometimes inconsistent consumer protection to the clients of regulated institutions. In the absence of a market-wide consumer protection law or...

Tanzania is one of the fastest growing mobile markets: Four mobile money providers have deployed 153,369 agents that have registered 31.8 million accounts, 11 million of which are active on a 90-day basis. The providers are processing more than 99 million transactions per month valued at over 3...