Rodríguez-García, Miguel; McLean-Carranza, Aldo A.; … - In: Journal of industrial engineering and management : JIEM 9 (2016) 5, pp. 1107-1118
times. Design/methodology/approach: This study is based on the data from a US children’s hospital, which includes all the … of this study is to analyze patients' behavior in order to predict no-show and cancelation rates correlated to waiting … appointment. Four different types of appointment-keeping behavior and two types of patients were distinguished: arrival, no …