How can knowledge management professionals position themselves for greatest success? Providing practical guidance for professionals, and including mini-case studies of successes and failures, this book demonstrates how to map knowledge resources to support business critical capabilities, and...

Part I: The new world of work and workers -- 1. The changing landscape of work -- 2. Building knowledge capacity into organizations -- 3. Fundamentals of knowledge capital -- 4. From knowledge capacity to knowledge capabilities -- Part II: Managing organizational capabilities -- 5. Knowledge...