In that work we explore the ability to learning-by-learning of the SME-network as relational capital of sustainable advantage. The nature of the most of those abilities connect resources and competences useful to realize successful of the firm in the long run in the form of intangibles and...

From the beginning of the 1990s, the business world has been talking about Knowledge Management (KM). Information Technologies (network technologies and local databases) have provided new tools to better perform the activity of using (codify and store) and sharing knowledge (modern Knowledge...

The term CRM, Customer Relationship Management, is one of the most applied concept both in Marketing and IT literature and applications. CRM is most of the time used as a replacement of a misleading narrow term: Relationship Management (RM). Operations, Customer Service, Sales, human resources,...

Intelligent Agents represents a new class of software with significant potential for a wide range of applications which. They have been successfully used for personal assistants, intelligent user interfaces and managing electronic mail. Recently agents have been applied to e-commerce, promising...

From the beginning of the 1990s, the business world has been talking about Knowledge Management (KM). Information Technologies (network technologies and local databases) have provided new tools to better perform the activity of using (codify and store) and sharing knowledge (modern Knowledge...

The work presented explore the impact of cultural resources on productivity of the firm, in particular a network firm. Culture resources is considered a primary attractor of competences and generator of new knowledges. Our main aim is to compare formal organization with informal one oriented to...