Purpose – This study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM). Design/methodology/approach – The data were collected from large industrial companies in Finland by means of a...

Purpose – Firms need to reach out for external knowledge in order to keep up with the pace of the markets and to renew themselves. Although research on open innovation and open knowledge search strategies is continuously accumulating, there are as yet only few studies examining the antecedents...

The intensity and directions of knowledge flows between different actors are essential determinants in innovation. Knowledge acquisition is needed to find the relevant signals from markets, and knowledge sharing can facilitate benefits from network externalities and collaboration. A deeper...