Purpose – Knowledge assets are a critical basis of competition, but knowledge management (KM) often fails to deliver in effectively growing the value of these assets. This paper aims to lay out four shifts required to make knowledge management more effective. Design/methodology/approach –...

Knowledge management is an increasingly important source of competitiveadvantage for organizations. Knowledge is often a renewable.re-usable and accumulating asset of value to firms that increases in valuewith employee experience and organizational life. Knowledge embeddedin the organization's...