Purpose – This paper seeks to challenge some assumptions that have long existed in the international business and knowledge management literature about knowledge transfer between Western and Russian firms. It aims to open a debate among scholars and practitioners in these fields on issues...

Purpose Despite the keen interest in radical and incremental innovation, few studies have tested the varying impact of firm-level factors in service sectors. This paper analyses how collaboration with existing and prospective users and investments in knowledge management (KM) practices can be...