This case study examines the evolution of R&D knowledge management at Japan’s business equipment maker Fuji Xerox, from the sashimi system, a Japanese origin of concurrent engineering, to its successor zen‐in system, which is composed mainly of a real high‐tech discussion room equipped...

Purpose – The purpose of this paper is to examine knowledge processes in an international IT outsourcing project between two countries when knowledge is transferred from one country to the other due to business situations. A theoretical model is presented regarding knowledge processes in...

Purpose – The purpose of this paper is to distinguish and describe knowledge management (KM) technologies according to their support for strategy. Design/methodology/approach – This study employed an ontology development method to describe the relations between technology, KM and strategy,...