Knowledge management is essential to modern organizations. Due to the information overload problem, mangers are facing critical challenges in utilizing the data in the organizations. Although several automated tools have been applied, previous applications often deem knowledge items independent...

Purpose – Proposes that multinational companies (MNCs) establish virtual communities of practice, i.e. intranet‐based collaborative forums, and thereby benefit from a combination of codification and personification strategies in order to solve knowledge retrieval problems for the knowledge...