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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study
Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; Selvan … - In: International journal of innovation science 14 (2022) 2, pp. 316-338
Persistent link: https://www.econbiz.de/10013286767
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi; Mokhtar, Sany Sanuri Mohd; … - In: International journal of electronic customer … 7 (2013) 1, pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
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Does interaction between TQM practices and knowledge management processes enhance the innovation performance?
Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; Othman, … - In: International journal of quality & reliability management 34 (2017) 7, pp. 955-974
Persistent link: https://www.econbiz.de/10011778942
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How to enhance the success rate of new products in the market
Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; … - In: International journal of business innovation and … 24 (2021) 4, pp. 478-493
Persistent link: https://www.econbiz.de/10012507255