As change in context is continuous and fast, the viable system's decision-maker faces the challenging emergence of conditions of complexity, and struggles to manage the system in order to maintain and improve its effectiveness in the context. In such conditions, a key point, from our...

In a fast-changing environment, organizations face conditions of growing complexity that challenge decision-making and innovation activities, highlighting an increasing need to develop dynamic capabilities. In this scenario, our focus is on service science’s recent call for “T-shaped...

Purpose Assuming that knowledge management is a pivotal issue in business to improve and maintain competitive advantages, this paper aims to investigate how knowledge management is useful to face challenges about the integration of environment, social and governance (ESG) factors, filling the...