Purpose – This paper aims to present a fuzzy expert system approach to develop performance measurement systems which have forward looking capabilities. Design/methodology/approach – A case‐based methodology is used to test the conceptual approach in manufacturing organisations....

This paper proposes the use of the connectance concept for managing manufacturing knowledge. The concept utilises inductive rules to specify relationships between variables. A software tool called Tool for Action Plan Selection (TAPS) has been developed based on the connectance concept. TAPS...