The twenty‐first century knowledge driven economy has seen increasing importance being placed on maximising the organisation's intellectual capital (IC). At the same time knowledge management (KM) systems are being developed. The paper establishes similarities between the two and proceeds to...

Purpose – Knowledge maps (KMaps) are a relatively new concept. The purpose of this paper is to identify the factors that encourage or impede the adoption of KMaps by computer software maintenance professionals. Design/methodology/approach – In total, six prototypes were developed for a...