Purpose – To propose a holistic framework for understanding the “knowledge‐management (KM) gap” – illustrating six types of gaps that might occur within KM activities. Design/methodology/approach – The content‐analytical approach with the thematic analysis was implemented in the...

Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

Purpose – This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach – The relevant literature is reviewed, and then the concept...

Purpose – The paper's objective is to present a group decision support system (GDSS) for facilitating the process of core knowledge selection. Design/methodology/approach – The proposed GDSS is developed by taking advantage of the characteristics of certain existing analytical and...

Purpose – This study attempts to develop an approach with triangulation to explore the determinants of knowledge flows, as well as the relationships among them. Design/methodology/approach – The proposed approach with the use of triangulation is designed to handle the issues that arise in...