The knowledge initiative aims to expand knowledge sharing as a way of doing business-not a separate line of business. It also proposes, appropriately, a comprehensive strategy to bring about both internal and external changes. This evaluation examines the relevance of that strategy and the...

Intro -- CONTENTS -- Acknowledgments -- Foreword -- Abbreviations and Acronyms -- Executive Summary -- 1. Introduction -- Knowledge Initiative Launch -- Evaluation Design -- 2. A Highly Relevant Strategy -- Discerning the Bank's Knowledge Strategy -- The Strategy's Strengths -- The Strategy's...