Many organizations have launched online knowledge-exchanging communities to promote knowledge sharing among their employees. We empirically examine the dynamics of knowledge sharing in an organization-hosted knowledge forum. Although previous researchers have suggested that geographic and social...

This study investigates how the information that individuals accumulate through helping others in a customer support crowdsourcing community influences their ability to generate novel, popular, and feasible ideas in an innovation crowdsourcing community. A customer support crowdsourcing...

Many companies have adopted technology driven social learning platforms such as social CRM (crowdsourcing customer support from customers) to support knowledge sharing among customers. A number of these self-evolving online customer support communities have reported the emergence of a...