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The effects of behavioral, cognitive, and decisional control in co-production service experiences
Esmark, Carol L.; Noble, Stephanie M.; Bell, John E.; … - In: Marketing letters : a journal of research in marketing 27 (2016) 3, pp. 423-436
Persistent link: https://www.econbiz.de/10011537258
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Co-producing with consumers : how varying levels of control and co-production impact affect
Stevens, Jennifer; Esmark, Carol L.; Noble, Stephanie M.; … - In: Marketing letters : a journal of research in marketing 28 (2017) 2, pp. 171-187
Persistent link: https://www.econbiz.de/10011675145
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Managing rewards to enhance relational worth
Melancon, Joanna Phillips; Noble, Stephanie M.; Noble, … - In: Journal of the Academy of Marketing Science 39 (2011) 3, pp. 341-362
Persistent link: https://www.econbiz.de/10009295491
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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The sales impact of using handheld scanners : evidence from the field
Grewal, Dhruv; Noble, Stephanie M.; Ahlbom, Carl-Philip; … - In: Journal of marketing research 57 (2020) 3, pp. 527-547
Persistent link: https://www.econbiz.de/10012214322