Scheinbaum, Angeline Close; Hampel, Stefan; Kang, Mihuyn - 2020
), we find that integrating audiovisual content in email to consumers will result in a higher state of arousal, attitudinal … state (toward the ad and brand), purchase intention, and eWom than from text-only email. These findings hold for both brands … (specifically business to consumer email), a digital context that is quite important yet relatively understudied by scholars …