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Konsumentenverhalten
microeconomics
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34
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31
Economics ()
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Lemmink, Jos
8
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1
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ECONIS (ZBW)
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Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
-
2002
Persistent link: https://www.econbiz.de/10001780781
Saved in:
2
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
3
Service experience lies in the eye of the beholder : contextualizing extant literature toward integrating eye-tracking in service research
Wetzels, Ruud
;
Wetzels, Martin
;
Lemmink, Jos
;
Grewal, Dhruv
- In:
The journal of services marketing
38
(
2024
)
9
,
pp. 1117-1131
Persistent link: https://www.econbiz.de/10015207214
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4
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
5
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
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6
Investigating a comparative evaluation approach in explaining loyalty
Jaiswal, Anand Kumar
;
Lemmink, Jos
- In:
Marketing intelligence & planning
35
(
2017
)
7
,
pp. 937-954
Persistent link: https://www.econbiz.de/10011798112
Saved in:
7
Discounting humanity : when consumers are price conscious, employees appear less human
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Hoegg, …
- In:
Journal of consumer psychology : JCP : the official …
28
(
2018
)
2
,
pp. 272-292
Persistent link: https://www.econbiz.de/10011858686
Saved in:
8
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
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