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Konsumentenverhalten
Consumer behaviour
15
Customer satisfaction
10
Service quality
9
Beziehungsmarketing
6
Kundenzufriedenheit
6
Relationship marketing
6
USA
6
Dienstleistungsqualität
5
Theorie
5
Theory
5
United States
5
Banking
3
Viral marketing
3
Virales Marketing
3
Customer engagement behavior
2
E-retailing
2
E-servicscapes
2
Einzelhandel
2
Gerechtigkeit
2
Justice
2
Loyalty
2
Online retailing
2
Online-Handel
2
Preismanagement
2
Pricing strategy
2
Rabatt
2
Rebate
2
Retail trade
2
Sales promotion
2
Service fairness
2
Services marketing
2
Stickiness
2
Structural equation modelling
2
Verkaufsförderung
2
Website quality
2
Word-of-mouth
2
1987
1
Affective trust
1
Anforderungsprofil
1
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English
13
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Marmorstein, Howard
8
Lassar, Walfried M.
5
Roy, Sanjit
4
Balaji, M. S.
2
Grewal, Dhruv
2
Olazábal, Ann Morales
2
Rao, Akshay R.
2
Tsiros, Michael
2
Alba, Joseph W.
1
Bang, Nguyen
1
Butaney, Gul T.
1
Chen, Haipeng
1
Chen, Haipeng (Allan)
1
Chen, Tom
1
Fishe, Raymond P. H.
1
Ganguli, Shirshendu
1
Lynch, John G.
1
Roy, Rajat
1
Roy, Sanjit Kumar
1
Sarel, Dan
1
Shekhar, Vaibhav
1
Soutar, Geoffrey N.
1
Weigold, Michael F.
1
Yu, Xiaoyu
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of business research : JBR
2
American business law journal : the official publication of the American Business Law Association
1
European journal of marketing : EJM
1
International journal of services, economics and management
1
Journal of marketing
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Journal of retailing and consumer services
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ECONIS (ZBW)
13
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1
Frequent flyer programs : empirically assessing consumers' reasonable expectations
Olazábal, Ann Morales
;
Marmorstein, Howard
;
Sarel, Dan
- In:
American business law journal : the official …
51
(
2014
)
1
,
pp. 175-250
Persistent link: https://www.econbiz.de/10010347700
Saved in:
2
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
3
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
4
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
5
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
6
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
Saved in:
7
The effects of frequency knowledge on consumer decision making
Alba, Joseph W.
- In:
Journal of consumer research : JCR ; an …
14
(
1987
)
1
,
pp. 14-25
Persistent link: https://www.econbiz.de/10001031369
Saved in:
8
The value of time spent in price-comparison shopping : survey and experimental evidence
Marmorstein, Howard
- In:
Journal of consumer research : JCR ; an …
19
(
1992
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10001126039
Saved in:
9
Choices from sets including remembered brands : use of recalled attributes and prior overall evaluations
Lynch, John G.
- In:
Journal of consumer research : JCR ; an …
15
(
1988
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10001063619
Saved in:
10
Market price variation, perceived price variation, and consumers' price search decisions for durabel goods
Grewal, Dhruv
- In:
Journal of consumer research : JCR ; an …
21
(
1994
)
3
,
pp. 453-460
Persistent link: https://www.econbiz.de/10001174673
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