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The impacts of hotels' error management culture on customer engagement behaviors (CEBs)
Wei, Wei; Hua, Nan; Fu, Xiaoxiao; Guchait, Priyanko - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3119-3137
Persistent link: https://www.econbiz.de/10011804952
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Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
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Using regulatory focus to encourage physical distancing in services : when fear helps to deal with Mr. Deadly COVID-19
Do The Khoa; Wang, Chen-Ya; Guchait, Priyanko - In: The service industries journal 41 (2021) 1/2, pp. 32-57
Persistent link: https://www.econbiz.de/10012483663
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey; Guchait, Priyanko; Madera, Juan M. - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354