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An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
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An empirical analysis on the impact of risk on customer loyalty in electronic commerce
Ramanathan, Ramakrishnan - In: International journal of services and operations management 9 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009270121
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Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study
Subramanian, Nachiappan; Gunasekaran, Angappa; Gao, Yanan - In: International journal of production economics 171 (2016), pp. 201-210
Persistent link: https://www.econbiz.de/10011437316
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Out-in, in-out buyer quality innovation pathways for new product outcome : empirical evidence from the Chinese consumer goods industry
Subramanian, Nachiappan; Gunasekaran, Angappa; … - In: International journal of production economics 207 (2019), pp. 183-194
Persistent link: https://www.econbiz.de/10011957883
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Retail service quality, corporate image and behavioural intentions : the mediating effects of customer satisfaction
Yu, Wantao; Ramanathan, Ramakrishnan - In: The international review of retail, distribution and … 22 (2012) 5, pp. 485-505
Persistent link: https://www.econbiz.de/10009690953
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Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha; Ramanathan, Ramakrishnan - In: The journal of services marketing 27 (2013) 5, pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
Ramanathan, Ramakrishnan; Di, Yun; Ramanathan, Usha - In: Benchmarking : an international journal ; BIJ 23 (2016) 2, pp. 469-486
Persistent link: https://www.econbiz.de/10011555037
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A new health care system enabled by machine intelligence : elderly people's trust or losing self control
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh K.; … - In: Technological forecasting & social change : an … 162 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012665650