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Konsumentenverhalten
Consumer behaviour
51
Arbeitsverhalten
29
Work behaviour
29
Customer satisfaction
27
Dienstleistungsqualität
26
Kundenzufriedenheit
26
Service quality
26
Beziehungsmarketing
22
Relationship marketing
22
Creativity
17
Kreativität
16
Arbeitsgruppe
14
Team
14
Innovation
12
South Korea
12
Südkorea
12
Firm performance
11
Organizational behaviour
11
Unternehmenserfolg
11
Verhalten in Organisationen
11
Emotion
10
Führungsstil
10
Leadership style
10
Betriebsklima
9
Innovation management
9
Innovationsmanagement
9
Work climate
9
Arbeitsleistung
8
Customer integration
8
Job performance
8
Kundenintegration
8
Cognition
7
Customer citizenship behavior
7
Customer service
7
Kognition
7
Kundenservice
7
service quality
7
Arbeitskräfte
6
Arbeitspsychologie
6
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36
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5
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Article
45
Book / Working Paper
5
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Article in journal
45
Aufsatz in Zeitschrift
45
Case study
1
Fallstudie
1
Language
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English
50
Author
All
Yi, Youjae
38
Gong, Taeshik
17
Lee, Kangcheol
5
Park, Sang-June
5
Kim, Seo Young
4
Park, Jihye
3
Bayus, Barry L.
2
Chan, Kimmy Wa
2
Kim, Junhee
2
Kwon, Yongju
2
Lee, Heekyung
2
Moon, Sangkil
2
Park, Yookyung
2
Wang, Chen-Ya
2
Agrawal, Nidhi
1
Al-Atwi, Amer Ali
1
Bagozzi, Richard P.
1
Bak, Hyuna
1
Bakir, Ali
1
Baumgartner, Johann
1
Choi, Beom Joon
1
Choi, Jin Nam
1
Choi, Jongan
1
Choi, Sunhwa
1
Chu, Candace
1
Hwang, Jae Won
1
Jeon, Hoseong
1
Jeon, Seongun
1
Kim, Claire Heeryung
1
Kim, Tom Joonhwan
1
Lee, Cheonglim
1
Lee, Hyojin
1
Lee, Shinhyoung
1
Nataraajan, Rajan
1
Park, Chulwon
1
Park, Jungkun
1
Park, Yun-na
1
Sharma, Piyush
1
So, Jane
1
Suh, Jung-chae
1
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Psychology & marketing
9
Journal of business research : JBR
5
Journal of retailing and consumer services
5
European journal of marketing : EJM
4
The service industries journal
4
Asia marketing journal
1
Australian journal of management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the review of marketing communications
1
International journal of hospitality management
1
Journal of cultural economics
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Service business
1
Services marketing quarterly
1
The journal of services marketing
1
Total quality management & business excellence
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ECONIS (ZBW)
50
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1
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
2
The impact of other customers on customer citizenship behavior
Yi, Youjae
;
Gong, Taeshik
;
Lee, Hyojin
- In:
Psychology & marketing
30
(
2013
)
4
,
pp. 341-356
Persistent link: https://www.econbiz.de/10009737737
Saved in:
3
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
4
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
5
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
Saved in:
6
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
7
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
8
Curvilinear relationship between customer engagement and responses to service failures
Park, Yun-na
;
Gong, Taeshik
- In:
The service industries journal
45
(
2025
)
1
,
pp. 54-80
Persistent link: https://www.econbiz.de/10015194247
Saved in:
9
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
10
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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