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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Necessary evil : a strategy to manage dysfunctional customer behavior
Huang, Yu-Shan; Fang, Xiang; Liu, Ruping - In: The journal of services marketing 36 (2022) 5, pp. 741-753
Persistent link: https://www.econbiz.de/10013407597
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Relational models and engagement : an attachment theory perspective
Byrne, Zinta S.; Albert, Lumina; Manning, Steven; … - In: Journal of managerial psychology 32 (2017) 1, pp. 30-44
Persistent link: https://www.econbiz.de/10011694642
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Robo-tipping with a purpose : the role of perceived fairness, altruistic motives, and perception of the organization
Moriuchi, Emi; Murdy, Samantha - 2025
Persistent link: https://www.econbiz.de/10015376212
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The influence of employee goal orientations and employee self-efficacy on perceived service quality
Bodouva, Jamie J. - In: International journal of management and marketing … 8 (2015) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011384525
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The effect of perceived fit on thriving at work in a Chinese context
Liu, Yuxin; Li, Shujie; Zhang, Jianwei; Wang, Shuai - In: Chinese management studies 16 (2022) 2, pp. 493-505
Persistent link: https://www.econbiz.de/10013347120
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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The mediating role of postrecovery satisfaction in the relationship between justice perceptions and customer attitudes
Lee, Joseph Lok-Man; Siu, Noel Yee-Man; Zhang, Tracy … - In: Services marketing quarterly 39 (2018) 1, pp. 22-34
Persistent link: https://www.econbiz.de/10011804122
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Employees' organisational commitment and its impact on their actual turnover behaviour through behavioural intentions
Sahi, Gurjeet Kaur; Mahajan, Rupali Arunkumar - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 621-646
Persistent link: https://www.econbiz.de/10010495831
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How change information influences attitudes toward change and turnover intention : the role of engagement, psychological contract fulfillment, and trust
Heuvel, Sjoerd van den; Freese, Charissa; Schalk, René; … - In: Leadership & organization development journal 38 (2017) 3, pp. 398-418
Persistent link: https://www.econbiz.de/10011708189