We study a dynamic assortment selection problem where arriving customers make purchase decisions among offered products from a universe of $N$ products under a Markov-chain-based choice (MCBC) model. The retailer observes only the assortment and the customer's single choice per period. Given...

We study the question of scheduling impatient customers in parallel server queuing systems. At the time of arrival, customers can be identified as one of many classes, where the class represents the service time and patience time distributions, and cost characteristics. From the system's...

A growing body of research suggests that an abundance of choices can lead to decision-making difficulties for consumers. Rather than maximizing utility, many consumers employ a satisficing decision-making approach, whereby they search for products sequentially until they find one that is...