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Don't exclude me : being excluded in a brand community owned by other users leads consumers to avoid the brand
Schiessl, Djonata - In: Consumer behavior review : CBR 6 (2022) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013532239
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Ethnic minority consumers reactions to advertisements featuring members of other minority groups
Hazzouri, Mohammed El; Main, Kelley J.; Carvalho, Sergio W. - In: International journal of research in marketing : IJRM ; … 34 (2017) 3, pp. 717-733
Persistent link: https://www.econbiz.de/10011758139
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The need to belong and the value of belongings : does ostracism change the subjective value of personal possessions?
Walasek, Lukasz; Matthews, William J; Rakow, Tim - In: Journal of behavioral and experimental economics 58 (2015), pp. 195-204
Persistent link: https://www.econbiz.de/10011566141
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The role of approach and avoidance motivation in employee voice : the moderating effect of ostracism and contingent self-esteem
Ma, Chao - In: The international journal of productivity and … 65 (2016) 6, pp. 744-759
Persistent link: https://www.econbiz.de/10011590175
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Ostracizing sources avoid communal tastes : effect of ostracizing behaviour on extraordinary consumption
Park, Eujin; Lee, Sue Hyun - In: International journal of consumer studies 47 (2023) 3, pp. 1173-1188
Persistent link: https://www.econbiz.de/10014250726
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The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng; Zhong, Jianan - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
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The effects of tolerance of negativity on consumers' responses to comparative attack advertising
Muehling, Darrel D.; Vijayalakshmi, Akshaya; Laczniak, … - In: Journal of marketing communications 24 (2018) 7, pp. 703-719
Persistent link: https://www.econbiz.de/10011927582
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Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana; Butcher, Ken; Sparks, Beverley - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
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Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa; Pinto, Teresa - In: Journal of retailing and consumer services 50 (2019), pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
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Social cognition of humanoid robots on customer tolerance of service failure
Chang, Ying; Zhang, Chubing; Li, Tiange; Li, Yina - 2024
Persistent link: https://www.econbiz.de/10015135933