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Segmenting customers according to online word-of-mouth about hotels

Moliner-Velázquez, Beatriz; Fuentes-Blasco, Maria; Gil … - In: Service business 15 (2021) 1, pp. 103-130

Persistent link: https://www.econbiz.de/10012489181

Antecedents of online word-of-mouth reviews on hotels

Moliner-Velázquez, Beatriz; Fuentes-Blasco, Maria; Gil … - In: Journal of hospitality and tourism insights 5 (2022) 2, pp. 377-393

Persistent link: https://www.econbiz.de/10013189280

Relationship sustainability-store equity across segments of retail customers

Marín, Antonio; Gil Saura, Irene; Ruiz-Molina, … - In: International journal of retail and distribution management 51 (2023) 3, pp. 366-385

Persistent link: https://www.econbiz.de/10013552717

Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing

Fuentes-Blasco, María; Moliner-Velázquez, Beatriz; … - In: Management decision : MD 55 (2017) 7, pp. 1558-1577

Persistent link: https://www.econbiz.de/10011731374

Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing

Fuentes-Blasco, María; Moliner-Velázquez, Beatriz; … - In: The journal of product & brand management 26 (2017) 6, pp. 650-666

Persistent link: https://www.econbiz.de/10011801144

Motivations and attitudes towards consulting eWOM when booking accommodation

Moliner-Velázquez, Beatriz; Fuentes-Blasco, María; … - In: Service business 17 (2023) 2, pp. 557-578

Persistent link: https://www.econbiz.de/10014333837

I need to touch it to buy it! : how haptic information influences consumer shopping behavior across channels

De Canio, Francesca; Fuentes-Blasco, Maria - In: Journal of retailing and consumer services 61 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012581921

Extrinsic motivations behind mobile shopping : what drives regular and occasional shoppers?

De Canio, Francesca; Fuentes-Blasco, Maria; Martinelli, … - In: International journal of retail and distribution management 50 (2022) 8/9, pp. 962-980

Persistent link: https://www.econbiz.de/10013398143

Exploring channel switching in the aftermath of the Covid-19 pandemic : are shoppers all driven by the same motivations?

De Canio, Francesca; Fuentes-Blasco, Maria; Martinelli, … - In: International journal of retail and distribution management 51 (2023) 12, pp. 1656-1676

Persistent link: https://www.econbiz.de/10014484175

Satisfaction with service recovery : moderating effect of age in word-of-mouth

Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484

Persistent link: https://www.econbiz.de/10011485855