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Breaking up with your bank : the role of competitors' effective advertising in customer switching intention
Zhao, Cong - In: Total quality management & business excellence 36 (2025) 1/2, pp. 59-77
Persistent link: https://www.econbiz.de/10015178467
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Exploring the reasons for bank-switching behavior in retail banking
Zhao, Cong; Noman, Abu Hanifa Md.; Asiaei, Kaveh - In: International journal of bank marketing 40 (2022) 2, pp. 242-262
Persistent link: https://www.econbiz.de/10013165362
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Service failure and negative Word-of-Mouth in Chinese retail banking : a moderated-mediation approach
Zhao, Cong; Noman, Abu Hanifa Md.; Abedin, Mohammad Zoynul - In: International journal of bank marketing 43 (2025) 1, pp. 82-105
Persistent link: https://www.econbiz.de/10015202508
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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Quality flow model in automotive paint shops
Ju, Feng; Li, Jingshan; Xiao, Guoxian; Arinez, Jorge - In: International journal of production research 51 (2013) 21, pp. 6470-6483
Persistent link: https://www.econbiz.de/10010228968