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Konsumentenverhalten
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
23
Customer satisfaction
21
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
United Kingdom
14
Customer integration
11
Großbritannien
11
Kundenintegration
11
New product development
10
Beschwerdemanagement
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Business network
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9
Produktentwicklung
9
Services
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Unternehmensnetzwerk
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Betriebliche Wertschöpfung
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Value creation
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Customer service
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Dienstleistung
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Students
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Transformative service research
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Arbeitszufriedenheit
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Complaints
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Innovation management
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Innovationsmanagement
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Job satisfaction
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Marketing management
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Marketingmanagement
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English
22
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Gruber, Thorsten
13
Verleye, Katrien
5
Burton, Jamie
4
Szmigin, Isabelle
4
De Keyser, Arne
3
Larivière, Bart
3
Reppel, Alexander
3
Voss, Roediger
3
Abosag, Ibrahim
2
Alkire, Linda
2
Benoit, Sabine
2
Gustafsson, Anders
2
Klaus, Philipp
2
Perks, Helen
2
Verleye, katrien
2
Baker, Thomas L.
1
Benedettini, Ornella
1
Bolton, Ruth N.
1
De Bruyne, Marie-Julie
1
Fombelle, Paul W.
1
Friman, Margareta
1
Frugone, Fabricio
1
Fuller, Rachel
1
Gemmel, Paul
1
Hatak, Isabella
1
Henkens, Bieke
1
Jaakkola, Elina
1
Jenkins, Mason R.
1
Jägel, Thomas
1
Kandampully, Jay
1
Kania, Nathalie
1
Keeling, Kathy
1
Keiningham, Timothy
1
Kitshoff, Jan
1
Koerten, Klaas
1
Koller, Monika
1
Kowalkowski, Christian
1
Lemon, Katherine N.
1
Löfgren, Martin
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McColl-Kennedy, Janet R.
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Journal of business research : JBR
3
Journal of service management
3
Journal of service research
3
The journal of services marketing
3
Journal of service research : JSR
2
Qualitative market research : an international journal
2
European journal of marketing
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services, economics and management
1
Journal of marketing management : MM
1
Managing service quality : MSQ ; an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
22
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1
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
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2
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
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3
Three decades of customer value research : paradigmatic roots and future research avenues
Zeithaml, Valarie A.
;
Verleye, Katrien
;
Hatak, Isabella
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 409-432
Persistent link: https://www.econbiz.de/10012391603
Saved in:
4
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
5
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
6
The service robot customer experience (SR-CX) : a matter of AI intelligences and customer service goals
Larivière, Bart
;
Verleye, katrien
;
De Keyser, Arne
; …
- In:
Journal of service research
28
(
2025
)
1
,
pp. 35-56
Persistent link: https://www.econbiz.de/10015375969
Saved in:
7
The transformative potential of AI-enabled personalization across cultures
Mehmood, Khalid
;
Verleye, katrien
;
De Keyser, Arne
; …
- In:
The journal of services marketing
38
(
2024
)
6
,
pp. 711-730
Persistent link: https://www.econbiz.de/10015110553
Saved in:
8
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
9
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
10
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
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