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To glance or to peruse : observational and active learning from peer consumers
Huang, Jin - 2017
Persistent link: https://www.econbiz.de/10011760860
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Influence of customer verbal aggression on employee turnover intention
Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912
Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...
Persistent link: https://www.econbiz.de/10009755724
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Brand switching or reduced consumption? : a study of how cigarette taxes affect tobacco consumption
Chen, Chiang-ming; Chang, Kuo-liang; Lin, Lin; Lee, Jwo-leun - In: The European journal of health economics : HEPAC ; … 15 (2014) 9, pp. 991-998
Persistent link: https://www.econbiz.de/10010478076
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Internet banking : an empirical investigation of customers' behaviour for online banking in New Zealand
Shergill, Gurvinder S.; Li, Bing - 2004
Persistent link: https://www.econbiz.de/10002233674
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Internet banking : an empirical investigation of a trust and loyalty model for New Zealander banks
Shergill, Gurvinder S.; Li, Bing - 2004
Persistent link: https://www.econbiz.de/10002084644
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The effectiveness of misinformation corrective strategies and implications for consumers' food preferences and policy attitudes
Lin, Lin; Ortega, David L.; Sun, Jiayu - In: Applied economic perspectives and policy 47 (2025) 1, pp. 217-240
Persistent link: https://www.econbiz.de/10015332068
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Optimal decisions and coordination mechanism in a green supply chain with loss-averse consumers in environmental quality
Li, Bing; Zong, Shengliang; Zhang, Longbing - In: Managerial and decision economics : MDE ; the … 45 (2024) 1, pp. 174-192
Persistent link: https://www.econbiz.de/10014443499