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Customer concentration and target price accuracy
Yun, Mu-Shu; Cheng, Lee-Young; Zhao, Yan - In: Review of quantitative finance and accounting 61 (2023) 3, pp. 995-1028
Persistent link: https://www.econbiz.de/10014342127
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Dual-channel retailing strategy vs. omni-channel buy-online-and-pick-up-in-store behaviors with reference freshness effect
Zhao, Yan; Li, Yanhui; Yao, Qi; Guan, Xu - In: International journal of production economics 263 (2023), pp. 1-21
Persistent link: https://www.econbiz.de/10014437425
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How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan; Wen, Lingling; Feng, Xiangnan; Li, Ran; Lin, … - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
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Value-added service strategies for retailers oriented to uncertain demand
Wang, Hua; Jin, Yao; Zhao, Yan; Wang, Cuicui; Xie, Yanle - In: Managerial and decision economics : MDE ; the … 46 (2025) 2, pp. 1174-1190
Persistent link: https://www.econbiz.de/10015386533