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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies

Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014372531

Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion

Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012269049

When in Rome! : complaint contagion effect in multi-actor service ecosystems

Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641

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A novel hotel recommendation method based on personalized preferences and implicit relationships

Chen, Ke; Wang, Peng; Zhang, Hong-yu - In: International journal of hospitality management 92 (2021), pp. 1-12

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Jordan : Retail Central Bank Digital Currency Exploration

Tsuda, Natsuki - 2023

This paper presents high-level summary technical assistance report on Jordan's Retail Central Bank Digital Currency Exploration (rCBDC). Retail payment systems in Jordan are well integrated, enabling customers to make transactions between banks and PSPs through JoMoPay and CliQ. The cross-border...

Persistent link: https://www.econbiz.de/10015059669