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Konsumentenverhalten
Consumer behaviour
27
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
18
Kundenzufriedenheit
16
Beschwerdemanagement
10
China
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Complaint management
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Markenimage
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Online retailing
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Online-Handel
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Personalisierung
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Social web
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Vertrauen
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Acculturation
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Sparks, Beverley
26
Weber, Karin
8
Bradley, Graham L.
7
Wang, Ying
7
So, Kevin Kam Fung
4
Choi, Kijung
3
Hsu, Cathy H. C.
3
King, Ceridwyn
3
Coghlan, Alexandra
2
Liu, Wei
2
Browning, Victoria
1
Buckley, Ralf
1
Butcher, Ken
1
Choi, Sejung Marina
1
Herington, Carmel
1
Jennings, Gayle R.
1
Jimmieson, Nerina L.
1
Johnston, Nicole R.
1
McColl-Kennedy, Janet R.
1
Perkins, Helen E.
1
Trianasari, Nana
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Walters, Gabrielle
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International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of service management
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
Psychology & marketing
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
26
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1
The role of value and trust in shaping recommendation intentions : evidence from travel app users
Choi, Kijung
;
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
3
,
pp. 395-401
Persistent link: https://www.econbiz.de/10013547763
Saved in:
2
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
3
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
4
Online travel reviews as persuasive communication : the effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley
;
Perkins, Helen E.
;
Buckley, Ralf
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009779082
Saved in:
5
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
6
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
7
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
8
Natural and built photographic images : preference, complexity, and recall
Sparks, Beverley
;
Wang, Ying
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 868-883
Persistent link: https://www.econbiz.de/10010469241
Saved in:
9
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
10
The effectiveness of print advertising stimuli in evoking elaborate consumption visions for potential travelers
Walters, Gabrielle
;
Sparks, Beverley
;
Herington, Carmel
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10003566626
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