Willingness to pay (WTP) is known to be lower for remanufactured products than for comparable new products. Normative work to date has assumed that a consumer's WTP for a remanufactured product is a fraction, called discount factor, of the consumer's WTP for a corresponding new product, and that...

In this paper, we model a firm that can reduce its carbon footprint in the presence of a segment of eco-conscious consumers, who consider the product's carbon footprint when making purchasing decisions. The firm can reduce its controllable emissions, at increased fixed and variable costs, and it...

Online retailers tend to outsource their trade-in programs to third-party trade-in managers, who acquire and resell products in the secondary market. Motivated by such practice, we analyze, both analytically and empirically, how the introduction of trade-in programs impacts new and used product...

Problem Definition: Empirical research on retail operations has examined various online shopper behaviors that impact retailer performance, such as product search, substitution, cart abandonment, and returns. However, an important post-purchase shopping behavior has been largely overlooked by...