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Panel size and overbooking decisions for appointment-based services under patient no-shows

Liu, Nan; Ziya, Serhan - In: Production and operations management : an international … 23 (2014) 12, pp. 2209-2223

Persistent link: https://www.econbiz.de/10010479060

Optimal choice for appointment scheduling window under patient no-show behavior

Liu, Nan - In: Production and operations management : an international … 25 (2016) 1, pp. 128-142

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"How may I help you?" : improving telephone customer service in a medical clinic setting

Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51

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Emotional labor in hospitality : positive affective displays in service encounters

Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253

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The optimization model for the service process ofstomatology department via DES simulation

He, Qiaodan; Huo, Jiazhen; Pan, Yu - In: Cogent business & management 7 (2020) 1, pp. 1-14

In recent years, the relationship between doctors and patients is becoming more and more tense. Many hospitals are paying more attention to the satisfaction of patients, because this is an important indicator to measure the quality of hospital services. In China, it is often a case that...

Persistent link: https://www.econbiz.de/10012621695

A simulation-based planning methodology for decreasing patient waiting times in pure walk-in clinics

Perez, Eduardo; Anandhan, Vivekanand; Novoa, Clara - In: International journal of information systems in the … 12 (2020) 3, pp. 34-54

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Measuring customer service in a private hospital

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An evaluation of "fast track" in A & E : a discrete event simulation approach

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Waiting patiently : an empirical study of queue abandonment in an emergency department

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Care on demand in nursing homes : a queueing theoretic approach

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