This chapter identifies three crisis leadership orientations that research suggests are necessary for leaders and their organizations to manifest positivity in crisis. We argue that leaders who have a mindset for 1) learning and adapting to rapidly changing circumstances; 2) seeing possibilities...

Class-action discrimination lawsuits impact organizations both in cost and in reputation. Despite the frequency - and, in many cases, notoriety - of these suits, researchers have not explicitly or systematically examined firm response strategies for managing this type of crisis. Using a...